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Shipping Policy

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Last Updated: January 1, 2026

UNIAXIS GLOBAL TRDAE PRIVATE LIMITED is committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines our shipping methods, delivery timelines, charges, and related information.

1. Shipping Coverage

1.1 Domestic Shipping

We ship to all serviceable pin codes across India, including:

  • All major cities and metropolitan areas
  • Tier 2 and Tier 3 cities
  • Rural and remote areas (delivery times may vary)
  • Union Territories

Note: Some remote or restricted areas may have limited courier services. Additional charges or extended delivery times may apply.

1.2 International Shipping

Currently, we do not offer international shipping. All orders must be delivered to addresses within India. For international inquiries, please contact us to discuss potential arrangements.

2. Order Processing

2.1 Processing Time

Order Type Processing Time
Standard Orders 1-2 business days
Bulk Orders 3-5 business days
Custom/Made-to-Order 7-14 business days
Construction Materials 2-4 business days

*Processing time begins after order confirmation and successful payment verification.

2.2 Order Verification

Orders may be subject to verification for security purposes. This may include address verification, payment confirmation through our payment gateways (Razorpay, Cashfree, Instamojo, Easebuzz), or identity verification for high-value orders. Verification typically takes 24-48 hours.

3. Delivery Timelines

3.1 Estimated Delivery Times

Destination Standard Delivery Express Delivery
Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad) 3-5 business days 1-2 business days
Tier 2 Cities 5-7 business days 2-3 business days
Tier 3 Cities & Towns 7-10 business days 3-5 business days
Remote Areas 10-15 business days 5-7 business days
Northeast India 7-12 business days 4-6 business days

*Delivery times are estimates and may vary based on product availability, courier performance, and unforeseen circumstances.

3.2 Bulk and Heavy Shipments

For bulk orders or heavy construction materials:

  • Delivery through dedicated freight services
  • Estimated delivery: 7-21 business days depending on quantity and location
  • Delivery schedules will be communicated after order confirmation
  • Site delivery available for construction materials (additional charges may apply)

4. Shipping Charges

4.1 Standard Shipping

  • Orders above ₹5,000: Free standard shipping
  • Orders below ₹5,000: Flat rate of ₹99-₹199 depending on location

4.2 Express Shipping

Express shipping is available at additional cost, calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Urgency of delivery

4.3 Heavy/Bulk Shipments

Shipping charges for bulk orders and construction materials are calculated based on:

  • Total weight and volume
  • Delivery distance
  • Special handling requirements
  • Site accessibility

Detailed shipping costs will be provided in the quotation before order confirmation.

5. Order Tracking

Track your order using the following methods:

  • Tracking Number: Provided via email/SMS after dispatch
  • Courier Website: Track directly on the courier partner's website
  • Email Updates: Automatic notifications at key delivery milestones
  • Customer Support: Contact us for tracking assistance

6. Delivery Process

6.1 Delivery Attempts

Courier partners typically make 2-3 delivery attempts. If delivery is unsuccessful, the package may be returned to us. Re-delivery charges may apply.

6.2 Delivery Acceptance

  • Please inspect packages for external damage before accepting
  • Note any damage on the delivery receipt
  • Photograph damaged packages immediately
  • Report damage within 24 hours of delivery

6.3 Signature Requirement

Signature may be required upon delivery for valuable items. Authorized representatives at the delivery address may sign on your behalf.

7. Shipping Issues

7.1 Delayed Deliveries

Deliveries may be delayed due to:

  • Weather conditions and natural disasters
  • Public holidays and festival seasons
  • Courier operational issues
  • Address verification problems
  • Customs or regulatory delays

We will notify you of significant delays and provide updated delivery estimates.

7.2 Lost or Missing Packages

If your package appears lost, contact us within 7 days of the expected delivery date. We will investigate with the courier partner and provide resolution through reshipment or refund.

7.3 Damaged Shipments

For damaged shipments, refer to our Refund & Cancellation Policy for return and refund procedures.

8. Shipping Restrictions

Certain products may have shipping restrictions:

  • Hazardous materials require special handling
  • Oversized items may require freight shipping
  • Some items cannot be shipped to certain locations
  • Restricted areas may require additional documentation

Restrictions will be communicated during the ordering process.

9. Shipping Address

9.1 Address Accuracy

Please ensure your shipping address is accurate and complete, including:

  • Full name of recipient
  • Complete address with landmarks
  • Correct PIN code
  • Contact phone number

9.2 Address Changes

Address changes are only possible before dispatch. Contact us immediately if you need to modify your delivery address. Changes after dispatch may not be possible.

10. Contact Us

For shipping inquiries, tracking assistance, or delivery issues, contact us:

UNIAXIS GLOBAL TRDAE PRIVATE LIMITED
H/N-159, Naharbari, Gaonbora Colony, ARTC,
Dimapur, Nagaland – 797115
Email: uniaxis.global.trade@gmail.com

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UNIAXIS GLOBAL TRDAE

Private Limited

Your trusted partner for trading, procurement, material supply, and business support services across India.

CIN: U42101NL2026PTC014140

GSTIN: 13AAECU0993P1ZU

UDYAM: UDYAM-NL-01-0014209

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H/N-159, Naharbari, Gaonbora Colony, ARTC, Dimapur, Nagaland - 797115

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uniaxis.global.trade@gmail.com

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